Frequently Asked Questions

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Cash, *Cashier's Checks/Certified Checks, or Credit/Debit Cards (card fees apply).

* If paying with a cashier’s check or certified funds, payment must be made in full. For credit or debit card payments, please note that a 3% fee will be added to help cover processing costs. We appreciate your understanding and continued support! 💳✅ 

Our team services all major brands.  Our team services all major brands and works hard to ensure that any necessary part replacements are handled with care. However, if a part needs to be replaced, it may not always be the exact brand or match the original part. Rest assured, any replacement part we use will be fully compatible and meet the necessary standards to keep your appliance running smoothly. Your satisfaction and the functionality of your equipment are always our top priority! 

Great question!  Yes, there is a standard non-refundable diagnostic fee.  Our trip fee helps cover the cost of getting our expert technicians (and their toolbox full of magic) to your location. It ensures that we can show up promptly, ready to diagnose and fix the problem. Plus, it helps us maintain top-notch service and keep our vans fueled up for the next mission! Please refer to our pricing page for further information.  

We stand by the quality of our work! 💪 Our services come with a guarantee on labor (up to 60 days after labor/service is rendered) ensuring that the work we perform meets high standards. However, please note that we do not guarantee parts, whether purchased by you or supplied by us. Parts can sometimes have a mind of their own, but rest assured—we’ll always do our best to get things running smoothly! 

Southern Wake and Northern Harnett counties (Fuquay-Varina, Angier, Lillington, Holly Springs, Benson, Cary, Apex, Willow Spring).  If you’re a bit outside our standard service area, there may be a small additional charge—but we’ll always let you know upfront. No surprises, just honest, reliable service no matter where you are! 

We totally get it! But the trip fee helps us provide consistent, high-quality service by covering the cost of transportation and the time spent evaluating your appliance. It’s how we ensure that every customer gets the same reliable, professional care—no shortcuts here! 

**We’re excited to announce our partnership with the Tell Tab Foundation to help cover trip/diagnostic fees . There are a few conditions that must be met to qualify, so be sure to check out the details on their page. We're all about making quality service more accessible, and this partnership is one more way we’re looking out for you! 😊

We understand that plans can change! However, please note that all trip and diagnostic fees are non-refundable.

• If you pre-paid in full for a job and need to cancel, you may do so for a full refund if the cancellation occurs at least 72 hours before the scheduled job.
   
• Cancellations made within 24 hours of the scheduled job will qualify for a partial refund (minus the cost of parts, transaction fees, and any trip charges).
   
• Same-day cancellations unfortunately will not be eligible for a refund.
   

We appreciate your understanding as we work to provide the best service possible!

Liability Insurance Coverage:
At Smart Choice Repairs, we prioritize the safety and security of our customers and team. We are fully insured with liability coverage, ensuring protection and peace of mind for all services we provide. You can trust us to handle your repairs with professionalism and care. 🔧🏡